Shipping policy

Shipping Policy

Processing Time
Orders are processed and handed over to our shipping partner within 1–3 business days.

Shipping from
We work with trusted international fulfilment partners to ensure smooth and efficient delivery.

Estimated Delivery Time
UK orders typically arrive within:

4–10 business days

Delays may occur during peak seasons or due to customs processing.

Shipping Cost

Shipping cost is £2.95 for all order.

Import Duties & Taxes
All orders are shipped DDP (Delivered Duty Paid) whenever possible.
This means the customer does not need to pay additional taxes upon delivery.
If an exception occurs, our support will assist immediately.

Incorrect Address Information
Customers are responsible for ensuring that all address details are correct.
Orders shipped to an incorrect address cannot be refunded until the package returns to us.

Shipping Confirmation
As soon as your order is dispatched, you will receive a tracking link by email.

Lost or Delayed Parcels
If your parcel is delayed beyond 25 days, please contact us at: support@verdgrove.uk.