Privacy policy

VerdGrove (operated by Ingo Eisenreich) operates this online store and website, including all related information, content, features, tools, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

VerdGrove
Owner: Ingo Eisenreich
Forststraße 4B
01689 Weinböhla
Germany

2. Personal Data We Collect

We may collect and process the following personal data:

Contact details (name, address, email, phone)

Order and transaction data (purchases, returns, payment details – processed via secure payment providers)

Account information (if you create an account)

Device and usage data (IP address, browser type, cookies, usage statistics)

Communications (emails or messages you send to us)

3. How We Use Personal Data

We use your personal data to:

Process and deliver your orders

Handle payments, refunds, and returns

Communicate with you regarding your order or inquiries

Improve our Services and customer experience

Comply with legal obligations (e.g. tax laws, fraud prevention)

Send marketing communications if you have opted in (you can unsubscribe at any time)

4. Sharing of Data

We only share your personal data with:

Shopify (our e-commerce platform)

Payment providers (e.g. PayPal, Klarna, card processors)

Shipping partners (for delivery of your order)

Legal authorities if required by law

We do not sell your data to third parties.

5. International Transfers

As our store is powered by Shopify, your data may be processed outside the EU/UK. Shopify ensures appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

6. Data Retention

We store your personal data only as long as necessary to fulfill orders, meet legal obligations, or resolve disputes.

7. Your Rights

As a customer in the UK/EU, you have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing

Request data portability

Withdraw consent for marketing communications

To exercise your rights, please contact us at verdgroveoffice@gmail.com.

8. Security

We use appropriate technical and organisational measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Cookies

Our website uses cookies and similar technologies to enable site functionality, improve performance, and analyze usage. You can manage cookies through your browser settings.

10. Complaints

If you believe we are not handling your data correctly, you can contact us directly. You also have the right to file a complaint with your local data protection authority.

11. Contact Information

Phone: +49 172 3507541
Email: support@verdgrove.uk
Address: Forststraße 4B, Weinböhla 01689, Germany

Support Hours:
Monday to Friday: 09:00 AM to 5:00 PM

Company Information:
VAT: DE198817828