FAQs

1. Do you ship to the United Kingdom?

Yes. We ship exclusively to the United Kingdom using reliable delivery services. Orders are processed promptly and dispatched within 1–3 business days.

2. Where is VerdGrove based?

VerdGrove is based in Germany. We proudly serve customers across the United Kingdom, offering quality toys, accessories, and care products for babies and kids.

3. How long will my order take to arrive?

Most UK orders arrive within 3–5 business days after dispatch (excluding processing time). Delivery times may vary during peak seasons. Tracking details will be sent once your order has shipped.

4. What payment methods do you accept?

We accept the following secure payment methods:

Credit and Debit Cards (Visa, MasterCard, American Express, UnionPay, Maestro)

PayPal

Klarna

Google Pay

Shop Pay

Apple Pay

5. Is my payment secure?

Yes. All transactions are processed through secure, encrypted payment gateways.
We do not store your credit card details after purchase.

6. Can I return or exchange an item?

Yes. If you are not satisfied with your purchase, you may return it within 14 days of delivery, provided that:

The item is unused and in its original packaging.

The item is in good, resellable condition.

Return shipping costs are covered by the customer, unless the item is defective or incorrect.
Exchanges are possible only by returning the original product and placing a new order.

7. How do I contact customer service?

You can contact us via:

VerdGrove
Owner: Ingo Eisenreich
Forststraße 4B
Weinböhla 01689, Germany

Phone: +49 172 3507541
Email: support@verdgrove.uk

8. Are your products safe for children?

All VerdGrove products are sourced from reliable suppliers. Please check each product description for specific age recommendations and care instructions.